Use the Work Journal page to enter and manage your work items by queue. The work items include non-ACD data, such as e-mails, paperwork, and so on.
For detailed information, see:
To view, add, edit, or delete your completed work items:
Log in to NICE WebStation.
Select WebStation > Work Journal on the navigation bar. The Work Journal page displays the Work Journal spreadsheet with the queues for which you can view or modify your work items.
Modify your ITEMS COMPLETED for each queue.
(Optional) Add NOTES for the work items completed.
(Optional) To change the date for which you are viewing work journal data, click the calendar icon next to the date and select a date from the calendar, or click the left or right arrow buttons to go to the previous day or the next day. Click Today to show data for the current date. The date must be today’s date or a past date, if a supervisor configured your MU to allow past dates.
Click Save.
NICE WebStation - Work Journal allows you to view or modify your work items for queues available to you, based on your setup and the setup of the queues (see Queue ID and Queue Name). You can also enter notes about work items in a queue or print the work journal data displayed on the Work Journal page.
The work items include non-ACD data, such as e-mails, paperwork, and so on. The Work Journal page provides a method for you to enter non-ACD work so the system can use it in forecasting and reporting. The WFM system does not automatically capture this type of work. You can view your work item data in the WebStation - StatsViewer page.
Note
The Work Journal menu item is only available if you use the Work Journal feature and your MU allows agents to enter work items in the Work Journal.
The Work Journal page allows you to view, add, update, or delete work items in queues. If there are no queues available for you to enter work journal data, the system displays a message indicating no queues have been configured for work journal entries.
The system initially sorts the data in the Work Journal spreadsheet in ascending order by queue ID. You can sort by any column in the Work Journal spreadsheet, except the NOTES column, by clicking on the column header. Click the column header again to sort in the opposite order.
Figure 98 Work Journal Page
Refer to these topics:
The date field, above the Work Journal spreadsheet, displays the selected date for the work journal data. When you access the Work Journal page, the date defaults to the current date. To change the date for which you are viewing work journal data, click the calendar icon next to the date and select a date from the calendar. You can also click the Left arrow next to the calendar and date to view work journal data for the previous day, or click the Right arrow to view work journal data for the next day. Click Today to view work journal data for the current date.
Note
The date must be today’s date or a past date, if a supervisor configured your MU to allow past dates. The system does not allow you to select a future date, and only allows you to select dates in the past for the number of days configured for your MU.
If you have unsaved changes on the Work Journal page when you try to change the date, the system displays a message asking if you want to save the changes. Click Yes to save the work journal changes and retrieve the data for the new date. Click No to retrieve the data for the new date without saving the work journal changes. Click the 
in the top corner of the Unsaved Changes window to close the window without changing the date.
The view only QUEUE ID and QUEUE NAME columns display the ID and name of the queues for which you can enter work journal data.
The queues available for you to enter work journal data must be:
queues configured to enter work journal data.
queues associated with a skill assigned to you on the selected date.
queues assigned an ACD for which you have a login ID on the selected date.
If there are no queues available for you, the system displays a message indicating no queues have been configured for work journal entries for you.
Changing the date on the Work Journal page could change the list of queues available for data entry, since skills and ACD login IDs are both assigned by date.
The ITEMS COMPLETED column displays the number of work items, associated with the queue, completed by you on the selected date. You can modify or delete the number of items completed. Valid values are from 0 to 30000. Click Save to save any changes to the Work Journal spreadsheet.
The NOTES column displays any notes associated with the completed work items. You can enter or modify notes for each queue. Notes can contain up to 256 characters. Click Save to save your changes.
The view only Total row displays the total number of work items you completed for the queues displayed in the Work Journal spreadsheet.
The system updates this row when you make a change to the ITEMS COMPLETED column.
To print or print preview the work journal data you see on the Work Journal page, select or .
Selecting Print Preview displays the work journal data on the print preview window.
Selecting Print displays the standard Windows Print dialog. In the Print dialog, select the print properties and print the work journal data.